The agency reported 91 per cent of participants or their representatives in the first trial reported “high levels of satisfaction with their appointment”.

Under questioning from Greens disability spokesman Jordon Steele-John in October’s Senate estimates, the Department of Social Services defended the survey’s response rate saying 145 responses from participants or their representatives was a “statistically significant sample”.

The department could not say at the time how many of those responses were from participants themselves, rather than parents or carers. But in information provided to the Senate committee after the hearing, it revealed 110 responses were from carers and 35 were from participants.

Labor’s NDIS spokesman Bill Shorten said the small number of survey participants showed the decision to use independent assessments was based on “tokenistic consultation with the very people who will be affected by the change”.

“The rushed Liberal plan to make 400,000 Australians audition before a panel of strangers to get on or stay on the NDIS has already angered people with disability,” he said. “And now the proposed system of ‘independent assessments’ has been revealed as only having sham consultation.”

Senator Steele-John said the situation was “just not OK”.

“Compulsory independent assessment is a solution that is being forced on disabled people against our will,” he said.


The decision to introduce independent assessments was initially recommended by the Productivity Commission in 2011, and later in the NDIS Act Review of 2019.

One of the reasons for introducing the assessments was participants reported struggles with bearing the costs of getting their own assessments completed.

Minister for the NDIS and Government Services Stuart Robert said the government was “on track” to delivering major improvements to the scheme, making it more responsive and fairer for participants and their carers.

“Independent assessments are a fair and consistent way of ensuring new and existing participants receive more flexibility and greater choice and control over the reasonable and necessary supports provided through the scheme,” he said.

“It is estimated independent assessments will save people with disability and their families collectively up to $170 million per year in out of pocket expenses.”

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