Our team has been working hard to provide you a similar experience in our new iOS Sydney Morning Herald app, now available on your tablet and mobile devices. Our new app includes similar premium features such as Daily Crosswords and Daily Sudoku, the digital version of the daily newspaper and all your favourite sections.
If you are billed directly by iTunes, to continue your subscription you will need to resubscribe via the new Herald app; further instructions can be found below.
Alternatively, if you are billed directly via the Herald, you have unlimited access to our new app for iOS included as part of your subscription. If you have not done so already, you will need to download the new Herald app and use your current subscription details to log in.
We’d like to thank you for your continued readership.
For further information or assistance, please see our frequently asked questions below. To submit feedback. please visit our contact and support page.
Why are we closing the SMH for iPad app?
The closure of the SMH for iPad app is part of our drive to streamline our product offering and focus on further improving the subscriber experience on our new iOS app. Our team is dedicated to enhancing the new Herald app. Over the past few months we’ve migrated premium features such as Daily Crosswords, Daily Sudoku, Today’s Paper and all your favourite sections from this tablet app to our new app. Plus the new app now works across your smartphone and tablet. Keep an eye out for further improvements to the new Herald app in the coming months.
If I subscribed directly via this tablet app, what do I do?
If your subscription is billed directly via iTunes, your subscription only gives you full access to this version of the tablet app. If you would like unrestricted access to the new app, you’ll need to resubscribe via the new Herald app.
To avoid an overlap in your subscription billing, we recommend you stop your SMH for iPad app subscription in iTunes when you subscribe to the new Herald app.
You can cancel your current SMH for iPad subscription by following the below steps:
- First open the “Settings” app on your home screen and tap on your Apple ID in the top left sidebar.
- On your profile page tap “Subscriptions”.
- Select “SMH for iPad”, then tap “Cancel Subscription” and then tap “Confirm”.
The subscription will then expire once your billing cycle has finished.
Secondly, you can subscribe directly to the new Herald app. If you have not yet downloaded the new app on your tablet, tap here or search for “Herald” in the app store.
Then follow the below steps:
- If you don’t have the new Sydney Morning Herald app, go to the App Store, search for “Sydney Morning Herald”, tap on the Sydney Morning Herald app (as shown), select “Get” and download to your device.
- Open the app. If you are logged in, go to the bottom menu and tap “More”, open the settings icon and select “Log out”.
- Tap “Subscribe” in the top right corner of the app. Select “Premium” from the top bar, tap “Subscribe” and confirm the purchase.
If you are experiencing issues, please contact our Customer Service team on 13 66 66.
If I subscribed via smh.com.au, what do I do?
If your subscription is billed directly via the Herald, you have unlimited access to the app included as part of your subscription. Simply download and log in for uninterrupted access to every story on our new app. If you are having issues logging in, please try to reset your password by clicking the forgotten password link or contact our Customer Service team on 13 66 66 for further assistance.
I’ve already paid for my subscription this month, will I get a refund when the SMH for iPad app closes?
Yes, subscriptions through iTunes will receive an automatic pro-rata refund from Apple which will appear back on the payment method used for your subscription. The refund will be calculated from January 1 up to your billing renewal date in January. Refunds will be issued in the first week of January and may take up to 10 working days to appear on your account.
On the new Herald app, what is the difference between the Starter and Premium subscriptions?
A Premium Digital subscription allows you to enjoy unlimited access to all the articles, sections and features you know and love from the SMH for iPad app. This includes Daily Crosswords, Daily Sudoku and Today’s Paper. A Starter Digital subscription gives you unlimited access to every article from the Herald.
Is the new Herald app free to download?
The new Herald app is free to download with limited access to articles. For unlimited access to the new Herald app you would need to pay for a subscription. Subscriptions can be taken out either via iTunes or directly with The Sydney Morning Herald. Only subscribers have access to every section and feature on the new Herald app.
How can I continue to play Daily Crosswords and Daily Sudoku?
You can continue to play our puzzles on the new Herald app or on smh.com.au with a Premium subscription. In order to continue your Premium subscription, you must follow the above steps to resubscribe to our new app, depending on where you are currently billed for your subscription.
To find Daily Crosswords and Daily Sudoku on the new app follow the below steps:
- Make sure you are logged in, then tap “More” from the bottom menu.
- Tap “Daily Crosswords and Sudoku”, scroll down to find the puzzle you want to play and then tap to get started.
What’s included in the new app?
The new Herald app keeps you connected throughout the day with real-time updates as soon as the headlines break. You can also test your skills with our Daily Crosswords or relax with your favourite sections such as Good Weekend. Plus, access Today’s Paper, your digital version of the daily newspaper. Unlike your current app, the new app works across both tablet and smartphone.
What will happen if I don’t do anything?
Your subscription will automatically be cancelled on January 1, 2021 and your iTunes account will no longer be billed by the SMH for iPad app. You can then resubscribe to the new Herald app where you will receive 50 per cent off for your first three months.
I’ve deleted the SMH for iPad app from my device. Why can’t I download it again?
Unfortunately, the SMH for iPad app is no longer available to download from the app store. If you delete the app from your device, you will not be able to download it again. We advise using the new Herald app as a replacement. Plus, the new app works across both your tablet and mobile devices.
Cannot find what you are looking for?
If you need help with your current subscription and our new app, please contact our customer service team on 13 66 66 (7:30am to 5:30pm AEST weekdays) or visit our subscriber support centre to submit a request.
We truly appreciate your ongoing support and hope you enjoy our new app.