At that stage, Victorians were told they would need to complete 14 days in hotel quarantine when they returned. That option has since been taken away.

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“It seems crazy that Victorians aren’t allowed to go home,” he said. “Is it two weeks, four weeks, six weeks? It’s completely impossible to guess.”

Some Victorians who want to return from NSW can still do so, but they will need to get an exemption approved by the Chief Health Officer.

The exemptions are “very rare” and handed out only in limited circumstances, according to the Department of Health and Human Services.

Testing chief Jeroen Weimar said on Saturday that exemptions would take 24 to 48 hours to approve.

However, readers have told The Age they have waited days to find out if they are successful, with limited communication from Victoria’s Health Department.

“You will need to provide the necessary evidence and documentation to demonstrate why you need to come back into Victoria,” Mr Weimar said.

He said those who wanted an exemption must ring the Department of Health and Human Services hotline. Callers to the hotline on Saturday were not getting through due to high demand.

“You will not be able to apply for an exemption at the border, you will not be able to apply for an exemption at the airport,” Mr Weimar said.

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Mr Laws said he would seek permission to come home so his son could attend his first day of prep later this month.

“I don’t know how much weight our case would have,” he said. “We were here to support Mum, we didn’t have a choice to turn around. But I recognise it’s self-inflicted, we saw the advice and we chose our destiny.”

Brunswick woman Isabella Henry crossed the border at Albury on New Year’s Day after travelling several hours from Eccleston, north of Sydney – part of the former “green zone” of regional NSW.

According to Health Department advice, that meant she was supposed to get tested and self-quarantine for 14 days.

However, she said a police officer on the checkpoint told her she did not need to isolate and to get a COVID-19 test for her “peace of mind”.

When she got tested in Melbourne, staff told her she was supposed to be in quarantine. For clarification she called the Department of Health and Human Services hotline, which confirmed that advice.

“It’s been a 48-hour ordeal of back and forth and confusing information,” she said.

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